- These terms and conditions govern the sale of Flokati Wool Rugs by our business to you (the customer) in Australia.
- By using our website, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you should not use our website or place an order with us.
- We make every effort to accurately describe our products on our website. However, we cannot guarantee that the colors and textures of the Products you receive will be exactly as they appear on our website.
- The size and dimensions of the Products listed on our website are approximate and may vary slightly due to the handmade nature of our Flokati Wool Rugs.
- The prices listed on our website are in Australian Dollars (AUD) and include Goods and Services Tax (GST).
- We reserve the right to change our prices at any time without prior notice.
- Payment for Products must be made in full at the time of purchase through our website using a valid credit card or other listed payment method at checkout.
- Shipping is calculated at checkout.
- We make every effort to ship Products within 1 business days of receipt of payment. However, we cannot guarantee delivery times and are not responsible for delays caused by shipping carriers or other factors outside of our control.
- Please email us within 7 days of delivery to initiate a return.
- Returns must be in their original packaging and unused (you may unpack and place on your floor to see if it suits, but it must be unused). Ensure to sufficiently repack with tape to ensure no damage to the item occurs in the return transit.
- Return freight is the responsibility of the buyer. We recommend Australia Post or for larger items, your local courier (Aramex / Pack'n'Send).
- A 5% fee applies if you wish to exchange. These fees are to cover the repacking time, packaging material and also administration of the return process.
- If you are not exchanging for another rug, a 15% restocking fee applies.
- Do not return without first contacting us as the return address may differ from the dispatch address on your shipping label.
- Note: Due to expensive freight charges for international shipping, please be aware, we do not accept returns, so please measure your space and choose carefully.
- Refunds will be issued to the original payment method used at the time of purchase.
- To the extent permitted by law, we will not be liable for any damages, including but not limited to direct, indirect, incidental, punitive, and consequential damages, arising from the use of our website or the purchase and use of our Products.
- In no event shall our liability exceed the purchase price of the Product.
- These terms and conditions are governed by the laws of Australia.
- We reserve the right to modify these terms and conditions at any time without prior notice.
- By continuing to use our website and purchase our Products after such modifications are made, you agree to be bound by the modified terms and conditions.
Thank you for choosing our business to supply your Flokati Wool Rug needs. We hope you enjoy your purchase and please don't hesitate to contact us with any questions or concerns.